Terms of Service

1. Acceptance

By accessing or using Pilot ("the Service"), operated by VerbosLabs LLC ("we," "us," "VerbosLabs"), you agree to be bound by these Terms of Service and our Privacy Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms.

2. The Service

Pilot is a security operations platform that ingests alerts from third-party security tools, correlates signals into incidents, and provides analyst workflow tooling including triage, response actions, and reporting. The Service is subject to change as we continue to develop the platform.

3. Accounts

• You must provide accurate information when creating an account.
• You are responsible for all activity under your account credentials.
• Notify us immediately at [email protected] if you suspect unauthorized access.
• Accounts may not be transferred or sold without our written consent.

4. Permitted Use

Pilot is intended for use by authorized security professionals monitoring systems and environments for which they have explicit authorization. Your permitted use includes:

• Ingesting alerts from security tools in your own environment
• Triaging, investigating, and responding to security incidents
• Managing users and generating reports within your organization
• Using the API to automate security workflows within your environment

5. Prohibited Conduct

You may not:

• Use Pilot to monitor systems you are not authorized to monitor
• Attempt to reverse-engineer, decompile, or extract source code from the Service
• Use the Service to store, transmit, or process illegal content
• Circumvent access controls, rate limits, or security mechanisms
• Resell access to the Service without an MSP agreement
• Use automated tools to scrape, crawl, or extract bulk data without written permission

6. Subscription and Billing

• Access to Pilot is provided on a monthly or annual subscription basis at the rates listed at verbospilot.com.
• Subscriptions auto-renew unless cancelled at least 5 business days before the renewal date.
• All fees are in USD and are non-refundable except as required by law or as expressly stated in your order.
• We reserve the right to change pricing with 30 days written notice to existing subscribers.

7. Your Data

You retain ownership of all security telemetry, incident data, and content you submit to the Service. You grant VerbosLabs a limited license to store and process your data solely for the purpose of providing the Service. We do not use your data to train models or for any secondary purpose. See our Privacy Policy for retention and deletion terms.

8. Intellectual Property

The Pilot platform, branding, and all associated software are owned by VerbosLabs LLC. These terms do not grant you any intellectual property rights in the Service. Feedback you provide may be used to improve the platform without obligation.

9. Limitation of Liability

To the maximum extent permitted by law, VerbosLabs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including missed security events, data breaches, or business interruption, even if advised of the possibility of such damages. Our total aggregate liability shall not exceed the fees you paid in the 12 months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components.

11. Termination

• By you: Cancel your subscription at any time through your account settings or by contacting us. Access continues until the end of the current billing period.
• By us: We may suspend or terminate your account for breach of these terms, with or without notice depending on severity.
• Effect: Upon termination, your data is retained for 90 days then deleted, unless a longer period is required by law.

12. Changes

We may update these terms. Material changes will be communicated by email at least 14 days before they take effect. Continued use of the Service after changes constitutes acceptance.

13. Contact

Legal inquiries: [email protected]
VerbosLabs LLC · United States